Predict & Prevent

The Service

Intelligent and responsive, our exceptional management system has been designed to keep your IT systems secure and fully operational. Developed to manage every aspect of your IT infrastructure, Predict and Prevent pre-empts problems, provides solutions and prevents IT failure. The service includes as standard:

• Helpdesk support
• Hardware maintenance
• Desktop maintenance
• Pre-emptive server and network support
• Dedicated account management
• On-site technical advice
• Third party management
• Instant security software updates
• Fault monitoring and tracking
• Firewall and security settings management
• Missing reporting and statistics
• Proactive state and Event monitoring
• Configuration Monitoring
• Performance monitoring and reporting (24/7)
• Capacity planning
• Weekly reports
• Monhly reports
• Quarterly onsite SLA review
• Annual Budget preparation
• Remote access and management
• Administration

The Benefits

• Unplanned downtime no longer disrupts your business continuity
• Queries are answered quickly and efficiently by knowledgeable and friendly staff
• Your staff can concentrate on your customers, not your IT problems
• Your business data stays secure and uncontaminated

Predict and Prevent in action (Click here for case study)

Customer Quote

“It’s so refreshing to hear what has been done to prevent an issue, rather than asking how long it will take to fix it!”

Alison Eve, Head of Resources, The Statistics Commission